Effective Date: October 2026 | Royal Naari Atelier, Surat, Gujarat

1. Introduction & Overview

At Royal Naari Atelier ("we", "our", or "us"), we are committed to honoring the trust you place in us when you purchase handcrafted fine jewellery from our boutique. This Privacy Policy outlines how your personal information is collected, used, and protected in compliance with applicable Indian information technology and consumer protection laws.

2. Information We Collect

We collect information necessary to fulfill your jewellery orders and provide concierge assistance:

• Personal Details: Full name, shipping address, billing address, telephone/mobile number, and email address.
• Order & Sizing Records: Jewellery designs chosen, custom ring sizing, bangle dimensions, order amounts, and payment mode (COD or prepaid).
• Communications: Records of your WhatsApp Concierge conversations regarding bespoke bridal styling, dispatch tracking, and live video previews.

3. Payment Security & Data Protection

We do not store, view, or retain your raw credit card numbers, debit card PINs, or NetBanking credentials. All electronic payments are processed through secure, Level-1 PCI-DSS certified payment gateways adhering to Reserve Bank of India (RBI) security guidelines.

4. How We Use Your Data

Your information is used strictly to:

• Process and dispatch your fine jewellery orders via insured express logistics partners.
• Deliver real-time SMS and WhatsApp order confirmation, dispatch alerts, and tracking links.
• Facilitate our 7-Day Exchange & Returns service and 1-Year Anti-Tarnish Warranty verifications.
• Respond to your customer support inquiries and provide after-sales care.

5. Non-Disclosure to Third Parties

Royal Naari will never sell, rent, lease, or monetize your personal information to third-party marketing companies. Your details are shared solely with verified logistics partners (such as BlueDart, Delhivery, DTDC) strictly for delivery fulfillment.

6. Contact & Grievance Redressal

For any privacy inquiries, data removal requests, or questions, please contact our support desk:

• Email: royalnaaribethequeen@gmail.com
• WhatsApp Concierge: +91 70966 77875
• Atelier Address: Royal Naari Atelier, Ring Road, Surat, Gujarat 395002, India